FAQ

Find answers to frequently asked questions. If you do not find an answer to your question, feel free to contact us at 020 / 640 143 or via email at info@sanitat.hr. We will respond as soon as possible.

Parking service
Tow service
Marketing and advertising department
DDD service
Markets and fish markets

Parking service

otvori ili zatvori pitanje What is the time limit between parking and paying the parking ticket?

The user of public parking is obliged to pay parking ticket within the time limit of 10 minutes of parking the vehicle.Parking tickets not paid my mobile banking must be displayed in a visible place under the windshield,to be able to check its validity.

otvori ili zatvori pitanje Are motorcyclists required to pay a parking ticket in a marked parking place?

All motorcyclists who parked their motorcycle on the parking place for passenger cars are obliged to pay parking ticket,same as such cars.

otvori ili zatvori pitanje Why did I get daily parking ticket(DPK) although I parked on unpaved area?

For parking spaces that are not paved,vertical signs are sufficient.

otvori ili zatvori pitanje Why do I get DPK at my address although I sold my car?

Due to regulations and decision about the way of billing and controlling parking in Dubrovnik ,the user of public parking and the one who is obliged to pay it is the owner of the car which is recorded in the MUP,according to the vehicle's registration number on the date when DPK was issued. 

 

Since you were registered as a vehicle owner on MUP at the moment of DPK issuing , all claims of Sanitat Dubrovnik d.o.o.will be directed to you.The person thet is registered as car owner at the day of DPK issuing is obliged to pay DPK,regardless of car purchase agreement.

otvori ili zatvori pitanje At which traffic sign does parking payment begin?

The parking payment begins at sign C37(the letter P with clock sign on blue background).

otvori ili zatvori pitanje Is there a fee for parking Gradac?

Only PPK owners (preferential parking ticket for 2nd and 3rd zone owners) are allowed to park their vehicles on parking Gradac.

otvori ili zatvori pitanje Who has PPK in bussiness zone?

Only tenant of a particular street can get PPK for that street in bussiness zone and people with 80-100% disabilities who are duly recorded in Sanitat's cash register.

otvori ili zatvori pitanje Where can I buy hourly and daily parking ticket?

Hourly parking ticket can be bought on all parking ticket machines , via sms messages from mobile phones ,via BMove app and Dubrovnik Parking app and at the newsstand Tisak.

 

Daily parking ticket can be purchased on the newsstand Tisak, on all parking ticket machines and via BMove .

otvori ili zatvori pitanje Where can I pay DPK found attached to my car's wiper?

DPK can be paid on the Sanitat Dubrovnik d.o.o.cash register on working days from 8 a.m. to 7 p.m. and on Saturdays from 8 to 12 o'clock as well as in all post offices and banks.DPK can also be paid on some parking ticket machines in the 2nd zone.

otvori ili zatvori pitanje What is needed to issue a parking ticket?

a) for an individual: ID card and registration card ( same owner of both documents)

b)for legal persons: am extract from the commercial court register and registration card

Remark: an individual or legal persons are obliged to settle their debts towards Sanitat d.o.o. while issuing PPK.

otvori ili zatvori pitanje How to reserve parking place?

Reserved parking places are approved by City of Dubrovnik Department for traffic at user's request for a period of 6 months. After obtaining the decision of Department for traffic,housing construction and project development the user signs reserved parking space lease contract with Sanitat d.o.o.,and the parking space is marked at the user's expense. 

Reserved parking spaces can be approved to the following users:

 -National authorities as well as to legal persons important for Republic of Croatia and City of Dubrovnik 

-To other legal persons in front or in the immediate vicinity of the business space(office). Prices are determined by the City Council.

otvori ili zatvori pitanje I am a debtor towards Sanitat d.o.o.,and I am not able to pay off my debt in one go.Is there a possibility of repayment by instalments?

According to Decision on collection of due and unpaid claims, all debts greater than 500kn are possible to be paid by instalments ,in agreement with Sanitat and with acceptable guarantee.

 Debt rescheduling is approved at the debtor's request according to the amount of the debt.

If the debtor pays his unpaid claims at once or according to debt rescheduling,the management may approve the deduction of interest up to 100%.

otvori ili zatvori pitanje I received a proposal for enforcement from the notary public,can I possibly make an agreement with Sanitat to pay off my debt by instalments in this case,too?

An agreement about paying off your debt by instalments is possible until the enforcement becomes valid.If you have filed an objection to the received proposal for enforcement with the notary public, an agreement is no longer possible, as the case will be decided by the competent court.

Tow service

otvori ili zatvori pitanje Why did I get a bill for 33,18 euros when my vehicle was not moved to the impound lot and didn't stay more than a few minutes and I arrived before they started lifting the car?

The car owner or car user pays 50% of vehicle relocation fees due to the special towing vehicle arrival costs when the towing vehicle arrives to the violation location,and when the police or Dubrovnik city traffic police have already issued an order to relocate the vehicle, and until the towing leaves violation location.After the special towing vehicle leaves violation location with lifted vehicle, the fee for relocating the vehicle is 66,36 euros. 

Besides towing costs one the fine for the comitted violation also must be paid to the issuer of the vehicle removal order.( the police or Dubrovnik City traffic police)

otvori ili zatvori pitanje Who bears the costs of relocating the vehicle or the arrival of a special towing vehicle?

The owner or a user of the vehicle bears the costs of relocating or the arrival of a special towing vehicle in accordance with the Road Traffic Safety Act (Official Gazzete 67/08, Article 86, Paragraph 1). In case that the person who took over the vehicle does not pay the moving costs, subsequent claims are transferred exclusively to the owner of the vehicle, or,in the case of leasing, to the user of the vehicle, according to data from the records of the Ministry of Interior.

otvori ili zatvori pitanje Who is responsible for possible violations caused by a vehicle that was sold but not deregistered with the MUP?

In case you have sold your your vehicle you are required to deregister your car with the MUP.(Road Traffic Safety Act,Official Gazzete67/08,article 250.) 

By deregistering your vehicle you will avoid misdemeanor and special towing vehicle costs, because regardless of purchase contract you are the vehicler's owner until you deregister it and as such you are responsible for all violations done by that vehicle. 

Marketing and advertising department

otvori ili zatvori pitanje What shold be done to order poster advertising?

Posters should be delivered to our address: Sanitat Dubrovnik d. o. o., Marka Marojice 5, 20000 Dubrovnik.Besides you should bring or send us an order form or fax it to the number 020//640-141 or send it to the email address info@sanitat.hr 

Order form must contain the customer's information(poster name, address, personal identification number),as well as the title,number and size of delivered posters.

otvori ili zatvori pitanje How many advertising spaces are there in Dubrovnik?

In the inner city area there are 25 advertising spaces.

otvori ili zatvori pitanje Do you have this service in Mokošica and Župa dubrovačka?

No,we don't this service in Mokošica and Župa Dubrovačka.

DDD service

otvori ili zatvori pitanje What is the best way to protect yourself from mosquito bites?

One of the measures of individual protection from mosquito bites is to avoid organising your outdoor activities at the time when they are most active-at dawn and at dusk.Otherwise , in areas with large number of moscitos you should wear long pants and long sleeves,with an emphasis on lighter colors that are less attractive to mosquitos.When necesary,you should use mosquito repellents in forms of creams,sprays and liquids that are applied directly to the skin according to instructions of use.The main active ingredient in repellents is N,N-diethyl-3-methyl benzamid(DEET),pale yellow oil which repels mosquitoes with its scent.There are also some natural repellents based on mixtures of essential oils,such as geranium,lemongrass, lavender, basil, mint and eucaliptus. 

In closed spaces, physical protection is recommended, that is, the installation of nets on windows and doors (mosquito screens),and chemical protection of the space in the form of various repellents such as tablets and liquids intended for electric appliances and scented candles based on citronella essential oils.Scented candles, oil lamps,and lit torches with essential oils are also good choices for homesteads and gardens.In addition, it is possible to place fans on terraces that will prevent mosquitoes from actively flying to people-potential hosts.

otvori ili zatvori pitanje What can I do if I have fleas in my apartment or house?

Be sure to treat your pet against fleas and perform daily checks and hygiene of bedding(baskets, pillows,etc.),which includes regular cleaning, vacuuming and airing the space.Furthermore,it is necessary to vacuum the entire living space thoroughly,with special emphasis on carpets and upholstered furniture,and immediately throw away the bag after vacuuming(take it out of the living space). The next step is to treat the space with one of the insecticides in form of a spray or a powder. Insecticides in the form of spray are good for treating furniture(they do not leave stains), and in the form of powder for corners,carpets, the space behind decorative moldings ,etc.It is necessary to treat the space under the carpet as well.The preparation should be left to act for at least one hour or more(always with windows open)then everything should be vacuumed again(don't forget to throw away the bag),and the floors should be wiped with damp cloth.It would be a good idea to repeat the entire procedure two more times,7 days apart.

otvori ili zatvori pitanje When is the pest control of the city carried out?

Systematic deratization of the city is carried out twice a year, in spring (March-April) and autumn(September-October), and this is a legal obligation of local governor units.

otvori ili zatvori pitanje When is mosquito extermination carried out?

Mosquito control is carried out in two organized ways: as larvicidal treatment and adulticidal treatment. 

Larvicidal treatment begins in April and is carried out every month until October by destroying mosquito larvae in their habitat, in water bodies (barrels, boats, canals, flower pots,etc) with larvicides (preparations that target only mosquito larvae).We carry out adulticidal treatment in the early morning or late evening hours using a special machine or vehicle, an ULV applicator, a cold fogger with insecticide, to destroy adult flying mosquitoes and other insects that are in the air.This procedure is carried outin July and August, other treatments are carried out according to the order of The City of Dubrovnik and The Institute of Public Health,which supervises the work carried out.

otvori ili zatvori pitanje How can I get rid of mice in the house?

To get rid of mice yourself, you need to buy mouse glue or mouse traps at agricultural pharmacy. You can also buy some ready-made mouse baits at agricultural farmacy for your own use.If you don't succeed, please let us know. 

Contact us at our phone numbers and our professional staff will come to your home address and solve your problem. 

otvori ili zatvori pitanje What should you do if you spot mice or rats in a public area or building?

Please contact us at our contact number 020/ 640-142.

otvori ili zatvori pitanje Are the baits we place harmful to pets?

In the event of accidental contact with the poison, it causes reflex expulsion(vomiting) in domestic animals and humans , while the parasites to which it is applied do not experience such a reaction mentioned above.

otvori ili zatvori pitanje Where can I buy a mouse poison?

Ratimor rodenticide in the form of paraffin blocks containing the bitter substance denatonium benzoate is used in the rodent control process. This product is available to individuals and legal persons through authorized distributors (agricultural pharmacies).

otvori ili zatvori pitanje What to do if there is accidental contact with poison?

In case of accidental contact, consult a doctor!

otvori ili zatvori pitanje What should you do if you spot a snake in your house or garden?

Call 112.

otvori ili zatvori pitanje Where can we find the notifications about dusting actions?

All information related to fogging can be found on our website or on Radio Dubrovnik.

otvori ili zatvori pitanje What to do if you find a large population of wasps,bees or hornets?

Try to stay still and avoid sudden movements to reduce the risk of being stung.

Removing a wasp, bee or hornet nest can be very dangerous and should be left to professionals. Attempts to remove it yourself may result in an agressive attack by the insects. If the nest is located in a public area, the municipal services monitoring officer of the City of Dubrovnik must be contacted first.

Markets and fish markets

otvori ili zatvori pitanje What is required to reserve a point of sale?

It is necessary to have a registered business for the sale of fruit and vegetables(craft, family farm, llc.) and to contact the manager of the individual market to reserve a sales point .

otvori ili zatvori pitanje What is the size of sales point at the markets?

The size of the point of sale at: 

-Gruž marketis 1m 

-Old town market 1m

 -Lapad market is 1m

otvori ili zatvori pitanje What is the price of sales point at the markets?

The price of the sales point are:

-Gruž market - 4,00 eur 

-fish market Gruž - 7,00 eur 

-Old town market - 1,50 eur

-fish market Old town - 7,00 eur

 -Lapad market - 3,00 eur

otvori ili zatvori pitanje What is the price of refrigerated stall at the Gruž fish market?

66,00 EUR per month/1m 

33,00 EUR per month/0.5 m 

1,00 EUR per day/1 box

otvori ili zatvori pitanje Can ice be purchased and at what price?

Yes, users of market services can purchase 1kg of ice for 0,30 euros.

otvori ili zatvori pitanje What is the price of renting a scale at markets and fish market?

The rental of scales at markets is 1,50 euros per day, or the rental of digital scales is 2,00 euros per day.